BeeRide is a modern ride-hailing service offering convenient, reliable, and eco-friendly transportation options. We aim to provide a seamless experience for both riders and drivers.

Signing up is easy! Download the BeeRide app from the App Store or Google Play, follow the registration prompts, and start using our service.

Open the BeeRide app, enter your destination, choose your preferred ride option, and confirm your booking. Your driver will be on their way shortly!

We offer three ride options: Standard, Women-Driven (female drivers for women riders), and Airport Transfer.

Yes, you can schedule a ride for a future date and time using the app's scheduling feature.

For long-distance or international travel:

• Use the pre-reservation feature in the app to enter all details.

• Our team will confirm the booking and provide details about your assigned driver.

Your feedback is important to us! You can rate your driver after each trip and submit suggestions through the "Feedback" section in the app.

Your safety is our priority. All drivers are vetted, background-checked, and use vehicles with GPS tracking. Their details are visible in the app before the ride starts.

Yes, you can specify your preferences when booking, such as:

• Eco-Friendly: Electric vehicles.

• Spacious: Larger vehicles for groups or extra luggage.

• Indicate these in the comments section, and we’ll do our best to accommodate your request.

Yes, you can call or text our customer support team via WhatsApp to book a ride. However, this service is available only for destinations outside Skopje, such as nearby villages, airports, or other cities. For trips within the city, we strongly recommend using the app to enjoy the full range of features and convenience.

To become a driver, sign up on our website or app, complete the registration process, and provide the necessary documents for approval.

Drivers are paid weekly through direct bank deposits based on completed rides and any applicable bonuses.

If a rider cancels, you may be eligible for a cancellation fee if you were already on the way to the pickup location.

You can report an issue with a ride using the 'Support' section in the app. Provide details to help resolve the problem quickly.

We accept three payment methods: Credit/Debit Card, Bee Wallet (in-app wallet), and Cash.

Yes, invoices are available for all trips. You can:

• Request a digital invoice through the app after completing a ride.

• Contact support for assistance with customized invoices for business purposes.

Refunds are issued in the following cases:

• If the driver cancels the ride or does not show up.

• If the ride is canceled by you at least 2 hours before pick-up (pre-reservation only). Refunds are processed within 2-7 business days or based on your bank’s policy.

After your ride, you will receive a digital receipt via email. You can also view it in the 'Ride History' section of the app.

No, BeeRide does not charge additional fees for late-night or early-morning rides. Our pricing remains transparent and consistent 24/7.

We use advanced encryption and security measures to protect your personal information. Your data is stored securely and is not shared with unauthorized parties.

We use GPS tracking, in-app emergency assistance, and driver ratings to ensure your safety during a ride.

Yes, you can share your ride details with friends or family using the 'Share Trip' feature in the app.

If you leave an item in the car, use the 'Lost and Found' option in the app to contact your driver and retrieve your item.